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Client Service Coordinator

Rogers, MN 55374

Posted: 09/09/2023 Industry: Professional Job Number: MS49719595 Pay Rate: $42000-47000 / year

Job Description

Job TitleClient Services Coordinator
Job TypeFull Time Direct Hire
LocationRogers, MN
HoursIn office; core hours M-F 8am-5pm
Experience Level1 year experience in staffing industry or in administrative data entry capacity required.
EducationHS diploma or equivalent; 2 year Associates degree and/or pursuing or acquiring degree in HR, Business or Communications plus 1-year administrative support experience preferred.
Salary$42K-$47K DOE 
DescriptionThe Client Services Coordinator (CSC) primary responsibility is to provide superior customer service through engagement to field employees, internal staff and select clients functioning as primary support to Vision’s Sales and Account Management team.
Essential functions:
  1. Provide added multi-level support to select clients, candidates, and field employees
  2. Consistent on-site, in person presence to build and foster client and employee relationships
  3. Perform routine performance checks on site; including all shifts, ensuring we receive feedback monthly on each employee from each leader and communicate to employees 
  4. Complete client specific pre-employments, orientation, drug screens or other client onboarding 
  5. Adhere to client orientation schedule for in person onboarding
  6. Partner with Account Manager and/or Sales if any issues or concerns arise 
  7. Provide redundancy in all login access with passwords, tasks, relationship matrix, documentation, along with any client and employee documents
  8. Team centered focus, present and actively participating in team meetings and consistently demonstrating Vision core values, building trust and rapport and active contribution to team success and weekly success stories
  9. Partnering with team and owning it to ensure full resolution, complete communication to client and or employee and that all tasks are complete in a timely manner 
  10. Required in-person attendance for specified clients all employee meetings for all shifts along with any additional specified client meetings as scheduled
  11. Required in person attendance to all Vision monthly branch and bi-annual meetings
Competency by category (knowledge, skills, abilities) 
Client Interactions                   
  1. Perform weekly arrival check ins
  2. Manage daily/weekly attendance and communication, monitor reported hours for payroll, taking action as needed
  3. Perform routine employee satisfaction check ins on site for each employee monthly and communicate feedback to client as needed. Partner with team member as needed and ensure follow through 
  4. Propose employee pay rate increases based on review feedback
 Candidate, Employee & Team Interactions 
  1. Thorough documentation and communication of any coaching conversations, loose ends, tasks or issues related to the employee
  2. Coaching employees on site, over the phone or virtually. Partnering as necessary and owning it to ensure completion and resolution
  3. Identify trends that may need to be addressed (i.e. coaching opportunities, written warnings, termination etc)
  4. Schedule tours at client site with new hires or any potential candidate
  5. 10% of time, actively recruiting individuals and scheduling interviews for your team to screen
  6. Conduct reference calls for any candidates pending starting designated select clients
  7. Clear and prompt communication with team to continue to build trust and rapport
 Administrative Tasks & Follow Up
  1. Execute assignment extensions in both VMS, Vision’s ATS, and appropriate supporting paperwork
  2. Maintain current documentation of Vision client specific process flow along with any orientation training materials
 Data Integrity 
  1. Initiate VMS quarterly audits
  2. Accurately enter and update rate assignments in VMS and Vision ATS along with any rate changes and assignment extensions
  3. Enter PID (Position ID’s), VMS submittals of new starts
  4. Initiate and run proper reports as needed to have clear understanding of necessary metrics

Supervisory Responsibilities: no direct reports, however CSC is responsible for providing supervisory-type support to field employees.

Travel: Minimal travel, travel to include but not limited to routine customer on site visits, customer tours, star performer visits, or between our offices within the Twin Cities Metro area. Must have valid driver’s license.
Testing & Checks: MS Office, Word and Excel for Typing, DE, General Clerical Spelling and Grammar; DMV check, background and credit check.
Work Environment: due to the nature of our business, one can expect that they will be in proximity with others who are on the phone and/or in conversation with their co-workers being exposed to noise and various distractions.
Disclaimer: This is not an exhaustive list of all responsibilities, duties, requirements and working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to require that other or different tasks be performed as assigned

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