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Customer Service Coordinator

Rogers, MN 55374

Posted: 03/09/2023 Industry: Clerical Job Number: AK718650139 Pay Rate: 19.00

Job Description

Job Title:Customer Service Coordinator
Job Type:Seasonal/Summer 2023 starting in March
Location:Rogers, MN
Shift/Hours:1st Shift 8-5 M-F
Career Level:1-2 years of experience or equivalent education
Education:HSD/GED + pursuit of bachelors degree
Company Info:Small company with a great opportunity to grow and make an impact.

Description:1. Direct customers, online, in-store and by telephone, to proper product solutions for their individual needs.
2. Assure quality and accurate representation of products; represent Client professionally and ensure that potential and current customers have an exceptional experience
3. Focus on retention of current customers by untiring the relationship and acts as a sales enable to drive re-purchase loyalty of our client's products and services
4. Appropriately suggest & sell products based on customer needs and is able to demonstrate or provide instructions to customers the proper use of the products.
5. Works with Marketing Department on the coordination and processing of communication and implementation of marketing initiatives.
6. Assisting in the data entry and processing of online, telephone and retail orders by preparing sales slips and receiving payment.
7. Assist online customers via “live chat” and through other channels of communication
8. Participation in product training program
9. Performs other related duties and assignments as required and assists in various marketing activities, promotions and sales efforts as needed

Requirements:1. Must be comfortable writing and sending communication via various networks
2. Professional at all times and the ability to remain calm in stressful situations
3. Advanced skills using Outlook and MS Office Word, Power Point, Excel
4. Strong writing skills with a focus on professional yet creative commentary
5. Strong attention to detail and ability to prioritize tasks across projects

Physical Requirements:1. Normal office activity

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