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Customer Service

Blaine, MN 55449

Posted: 07/10/2024 Industry: Clerical Job Number: KM6992596710 Pay Rate: $18.50 / hour

Job Description

Job Title:Customer Service
Job Type:Temp to Hire
Shift/Hours:1st Shift 9:30am - 6:00pm
Career Level:1 year +
Education:High School Degree or equivalent

  1. Act as point of internal contact (Voice of Company) for customers relating to issues including, but not limited to, orders, quotes and pricing
  2. Support and assist customer needs and inquiries via phone and email in a timely and professional manner
  3. Create, generate and maintain internal work orders to assist other departments in meeting customer requirements (within pre-established ISO guidelines)
  4. Answer questions about specific jobs from both external and internal customers
  5. Proactively address customer concerns and issues as they arise 
  6. Answer the phones & redirect calls to appropriate parties in a backup role
  7. Work in a fast-paced environment
  8. Each CSR receives maybe 4 to 5 calls a day and receive 400 to 500 emails every day and 99% of our customer correspondence is thru emails.  Roughly 2 to 3 percent of the day may be dealing directly with customers and the balance is spent on quoting and compiling work orders.
Requirements:       1.  Must have strong computer skills
       2. Able to communicate clearly
       3. Can think quickly on their feet
       4. Good on the phone
       5.  Accurate data entry skills

Physical Requirements:      1. Able to utilize all aspects of a computer
      2. Able to sit for long periods of time
      3. Able to look a computer screen for most of the day

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About Blaine, MN

Discover exciting job opportunities in the vibrant city of Blaine, Minnesota! Nestled just north of Minneapolis, Blaine offers a perfect blend of urban amenities and natural beauty. With its close proximity to the Twin Cities, job seekers in this area have access to a wide range of industries and career paths. Explore job listings in this thriving community and be part of the bustling art scene at the Banfill-Locke Center for the Arts, catch a show at the Anoka-Ramsey Community College Performing Arts Center, or cheer on the Minnesota United FC at the Allianz Field. Embrace the unique charm of Blaine, MN, and start your career journey today!