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Customer Service Manager

Bloomington, MN 55438

Posted: 02/28/2023 Industry: Professional Job Number: T(5157991228 Pay Rate: 90000

Job Description

Job TitleCustomer Service Manager
Job TypeDirect Hire
Shift/HoursFull time between 7am-5pm (start time negotiable)
Experience Level5 years customer service experience in manufacturing + 2 years leadership exp
EducationBachelors Degree
Salary$80-$100K + DOQ

Company Info
The Customer Service Manager must plan, coordinate, and control the activities of the customer service team, both national and international, to maintain and enhance customer relationships and meet organizational and operational objectives.

  • Evaluate and manage staff performance to agreed customer service levels and standards
  • Plan, prioritize, and delegate work tasks to ensure proper functioning of the department
  • Liaise with company management to support and implement growth strategies
  • Coordinate and manage customer service projects and initiatives
  • Ensure budget requirements are met
  • Manage the export process and ensure compliance with U.S. and foreign government laws and regulations, and international law
  • Processes International orders to be shipped.
  • Expedites export arrangements and maintains current information on export tariffs, licenses, and restrictions.
  • Work with other departments to establish and maintain relevant export activities. 
  • Serves as liaison with manufacturing, engineering, quality assurance and shipping personnel on production orders
  • Monthly/weekly collaboration calls with customers as needed to solidify communications, product flow, and order acknowledgement
  • Monitor and analyze data and accuracy of reporting data base information to determine customer service output levels
  • Manage EDI document processing & relationships with EDI service providers
  • Provide weekly department metrics to management
  • Provide individual weekly measurements to CSRs
  • Manage preseason order processing & reporting
  • Manage unauthorized return processes
  • Manage discrepancy claims & shipment validation reports
  • Manage returns & credit processing, RMAs/SROs
  • Manage Popp telecommunications system
  • Manage all office supply ordering processes
  • All department audit reporting to assure accuracy
Requirements1. 5 years of Customer Service experience in manufacturing environment
2. 2 years of leadership experience
3. ERP Experience
4. In-depth knowledge of customer service principles and practices
5. Current with relevant technology trends and applications
6. Exceptional speed and accuracy for data entry
7. Strong organizational and interpersonal skills
8. Strong clerical/software skills (Assessments required)

Physical Requirements1. Normal office activity

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