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Customer Service Representative

Eden Prairie, MN 55344

Posted: 12/09/2024 Industry: Admin/Professional Job Number: T(2101260129 Pay Rate: $24-27 / hour

Job Description

Job TitleTechnical Customer Service Representative
Job TypeTemp to Hire
LocationEden Prairie
Shift/Hours1st Shift M-F
Experience 1-2 Years B2B Customer Service Experience
EducationHS Dip/GED +
Salary$24-$27 DOQ
Why Vision?
We challenge employees and present them with career opportunities with some of the most successful businesses in the area. Our employees' occupational goals, skills, and background experience are represented truthfully and marketed to match the hiring needs of small-,mid-sized, and Fortune 300 companies. Benefits include; paid time off, paid holidays, health insurance (medical, dental, vision), term life insurance, short term disability benefits, 401K, competitive wages, pay increases and bonuses based on performance. We also have safety and employee referral bonuses, and  gift giveaways throughout the year. Plus an amazing team of recruiters to support and advocate for you! 

Company InfoOur client designs and manufacture state-of-the-art lighting control systems that enhance energy efficiency and provide innovative solutions for commercial and industrial spaces. With a focus on sustainability and cutting-edge technology, they are proud to deliver reliable, scalable, and user-friendly products that transform how buildings are illuminated.


Description
We are seeking a skilled and customer-focused Customer Service Representative with a strong technical aptitude to join our team. This role involves assisting customers with product inquiries, troubleshooting technical issues, and ensuring a seamless post-sale experience. The ideal candidate will have excellent communication skills, the ability to diagnose and resolve technical problems, and a passion for delivering exceptional customer service.
Key Responsibilities:
Customer Support:
  • Respond promptly to customer inquiries via phone, email, or chat.
  • Provide product information, guidance, and troubleshooting assistance to customers and distributors.
  • Address and resolve technical issues related to lighting control systems, ensuring customer satisfaction.
Technical Troubleshooting:
  • Diagnose hardware and software problems by analyzing customer-provided data and asking targeted questions.
  • Collaborate with engineering and technical teams to resolve complex issues.
  • Guide customers through technical solutions, including installations, configurations, and repairs.
Order and Warranty Management:
  • Process and manage customer orders, returns, and warranty claims efficiently.
  • Coordinate with the production and logistics teams to ensure timely order fulfillment.
Documentation and Reporting:
  • Maintain detailed records of customer interactions, including inquiries, issues, and resolutions, in the CRM system.
  • Generate and share reports on recurring issues to inform product improvements.
Continuous Learning and Improvement:
  • Stay updated on product specifications, new releases, and technical advancements.
  • Provide feedback to the product development team based on customer insights.
  • Participate in training sessions to enhance technical knowledge and customer service skills.
Requirements
  • High school diploma or equivalent; a technical degree or certification is a plus.
  • 2-3 years of experience in customer service, preferably in a technical support role.
  • Strong technical aptitude, with the ability to understand and troubleshoot electronic or software-based systems.
  • Proficiency in using CRM and ERP systems (e.g., Epicor is a plus).
  • Excellent communication and interpersonal skills, with a focus on patience and problem-solving.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Physical ReqsNormal office activity


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About Eden Prairie, MN

Ready to discover exciting job opportunities in the vibrant city of Eden Prairie, Minnesota? Known for its picturesque landscapes, thriving economy, and a warm community spirit, Eden Prairie offers a perfect blend of urban amenities and natural beauty. With a bustling job market, top-notch schools, and easy access to popular attractions like the Eden Prairie Center and Purgatory Creek Park, this area is an ideal place for career growth and work-life balance. Immerse yourself in the local art scene at the Eden Prairie Art Center, catch a show at the Eden Prairie Players Theatre, or cheer on the Minnesota Vikings at the U.S. Bank Stadium in nearby Minneapolis. Join us in exploring the endless possibilities this charming region has in store for you! Start your job search today!