Job Title: Customer Success Specialist
Status: Full Time (Direct Hire)
Work Type: In Office
Shift: Monday–Thursday | 6:00am–4:30pm
Location: Minneapolis
Pay: $50,000–$67,500

About Our Client
Our client is a trusted manufacturer specializing in precision metal stamping and fabricated components for a wide range of industries. With decades of experience, they combine advanced technology, skilled craftsmanship, and a commitment to quality to deliver reliable products that meet customer needs. Their team-oriented culture emphasizes safety, continuous improvement, and customer satisfaction, making them a stable and supportive workplace for long-term career growth.

Job Summary
We are seeking a Customer Success Specialist for a full-time opportunity within a dynamic manufacturing company serving high-profile Original Equipment Manufacturer (OEM) clients. This role is ideal for someone who thrives on client engagement, is highly tech-savvy, and has strong analytical and communication skills. You’ll go beyond standard order entry to become a proactive resource, supporting key customer relationships and contributing to overall client satisfaction and process improvement.

Key Responsibilities
 • Monitor and manage order lifecycles
 • Proactively communicate updates, delivery schedules, and resolve issues
 • Act as the main point of contact for OEM customer inquiries
 • Collaborate cross-functionally with Production, Engineering, Quality, and Logistics
 • Leverage ERP/CRM data to identify customer trends and address issues
 • Troubleshoot discrepancies and technical concerns
 • Maintain and update customer records
 • Recommend process or product improvements based on insights
 • Support ERP/CRM modernization efforts (e.g., Dynamics 365, NetSuite, Salesforce)
 • Use digital tools and portals to streamline communication
 • Contribute to continuous improvement of customer service operations
 • Build and maintain strong professional relationships with key OEM contacts
 • Share customer insights with leadership and escalate critical concerns
 • Ensure consistent, positive client experiences with high-value partners

Requirements
 • 2–4 years of experience in customer service or support (B2B manufacturing preferred)
 • ERP/CRM system proficiency (e.g., NetSuite, Microsoft Dynamics 365, Salesforce)
 • Strong data analysis, communication, and problem-solving skills
 • Comfortable learning and applying new technology
 • High attention to detail and accuracy in managing complex orders
 • Associate’s or Bachelor’s degree preferred

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