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St. Michael, MN 55376

Posted: 06/10/2025 Industry: Admin/Professional Job Number: 47939285 Pay Rate: $20-22 / hour

Job Description

Dispatcher Service Representative (DSR)

Job Type: Full-Time
Work Type: In Person

Shift: 1st Shift M-F 7am-3:30pm

Pay: $20-$22/hr

Description:

The Dispatcher Service Representative (DSR) plays a key role in supporting the daily operations of the Service Department by effectively dispatching technicians, maintaining organized communications, and assisting with general administrative duties. This position is ideal for a flexible, calm under pressure, and service-oriented individual who can prioritize tasks quickly in a fast-paced environment. The DSR acts as the operational liaison between the office, field technicians, and customers, ensuring a positive service experience.

Key Responsibilities:

Dispatch & Field Coordination:

Assign service calls to appropriate technicians based on skillset, location, and availability
Monitor technician job progress and adjust schedules as needed
Maintain clear communication with technicians, providing work order details and updates
Ensure proper documentation is collected for each job, including time, materials, and payment info
Route techs to and from the shop for paperwork drop-off, vehicle maintenance, and supplies
Track technician PTO, upcoming appointments, and equipment needs
Notify customers when technicians are en route and confirm appointment details

Administrative Support:

Answer incoming service department phone calls professionally
Hand out purchase order (PO) numbers and confirm vendor orders
Enter and track warranty returns and open jobs over $3,000 for follow-up
Update schedules and reschedule appointments as needed
Check upcoming service calls daily to ensure proper inventory is staged
Track technician vacations and coordinate truck service as needed
Ensure all calls are addressed, and phone messages returned by end of day
Log off systems and back up CSR duties as needed

Communication & Teamwork:

Maintain respectful and cooperative communication with technicians and team members
Communicate technician concerns to the Field Manager
Ensure technician documentation is thorough and compliant
Support and collaborate with CSR in scheduling and customer support

Weekly & Monthly Duties:

Submit timecard
Restock department paperwork
Attend monthly office meetings

Requirements:

High School Diploma or GED
Professional telephone, verbal, and written communication skills
Strong multitasking, prioritization, and organizational abilities
Must work well under pressure and adapt to constant change
Proficiency with office software and typing speed of 50+ WPM
Strong sense of teamwork and internal customer service
Self-motivated and committed to personal and professional development

Physical Requirements:

Light physical activity including lifting up to 50 lbs
Occasional bending, twisting, kneeling, and reaching
Extended periods at a computer workstation
Use of general office equipment

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