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IT Support Analyst Internship

Maple Grove, MN 55369

Posted: 10/03/2023 Industry: Intern Job Number: HF4246166925 Pay Rate: $19.5-23.6 / hour

Job Description

Job TitleIT Support Analyst (Helpdesk) Internship
Job TypeInternship
LocationMaple Grove, MN; eligibility to work a combination of in-office and remotely
Shift/Hours1st Shift, PT during school / FT during breaks
Experience LevelEntry Level
EducationMust be enrolled in college in a computer science, information systems curriculum or related field.  
Salary$20 - $24/hr
Why Vision/BenefitsWe challenge employees and present them with career opportunities with some of the most successful businesses in the area. Our employees' occupational goals, skills, and background experience are represented truthfully and marketed to match the hiring needs of small-,mid-sized, and Fortune 300 companies. Benefits include; paid time off, paid holidays, health insurance (medical, dental, vision), term life insurance, short term disability benefits, 401K, competitive wages, pay increases and bonuses based on performance. We also have safety and employee referral bonuses, and  gift giveaways throughout the year. Plus an amazing team of recruiters to support and advocate for you! 
Company InfoOur client is a not-for-profit electric cooperative providing wholesale power to 27 distribution cooperatives in Minnesota and Wisconsin. Their member cooperatives distribute that electricity to families, farms, and businesses – serving almost 1.7 million people.
*~* If Interested in applying, please submit your resume via email to: *~*

Great River Energy is seeking an IT Support Analyst (Helpdesk) Intern at our headquarters in Maple Grove, MN to help support the hardware refresh process, install software on PCs, set up new user PCs, maintain checkout equipment including inventory, and set up conference rooms.  Provide customer support to all levels of computer users, assisting them in effectively utilizing Great River Energy’s (GRE’s) computer systems, networks, and PC peripherals.
Job Responsibilities:
Provide desktop PC support, including hardware and software installation, use, maintenance, and administration.
Resolve user questions regarding hardware, software, and various applications in order to provide direct and prompt customer service following service ticket procedures.  Escalate issues as necessary within IT and coordinate resolution.
Partner with other IT staff to support current project and daily tasks related to support offerings, software and hardware upgrades, and new user set up.
Coordinate small IT projects of limited scope and complexity and participate in larger IT projects to meet established schedules and budgets.  This would include imaging and swapping computers during the summer equipment refresh.

Education and Experience:
Must be enrolled in college in a computer science, information systems curriculum or related field.  Experience in installing, administering, and maintaining Microsoft Office applications, desktop operating systems, PCs, adapter cards, modems, etc. preferred.  Work experience is not required.  Must have a valid driver’s license.
Technical Competencies:   Must have a general knowledge of computer systems, hardware, and software applications.  Must have a general understanding of knowledge of basic computer networking principles and designs.  Must have the ability to manage multiple tasks and identify when escalation is necessary to complete assignments.  Must be capable of communicating effectively with technical level and non-technical personnel at all levels.  Must have analytical, interpretive, interpersonal, and problem-solving skills.

Physical Requirements
Normal office conditions with visits into plants.  Plant conditions may include exposure to noise, vibration, dirt, and dust.   Conditions may include long periods of sitting, using a keyboard or mouse, and reading a PC monitor.  May be required to do occasional lifting of computer equipment (approx. 40 lbs), work under and around office furniture and plant equipment.  Required to wear personal protective equipment as needed.   Must be able to read, speak and comprehend the English language.  May be expected to travel to support remote sites.  Must be able to perform the essential functions of the job.
We provide competitive internship pay.
Duration of the internship will be PT during the school year and FT during Summer/Breaks.  

How to Apply:
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