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IT Support Analyst Internship

Maple Grove, MN 55369

Posted: 09/11/2024 Industry: Internships Job Number: HH3241736911 Pay Rate: $25-30 / hour

Job Description

Job Title:
IT Support Analyst Intern (Helpdesk)
Job Type:
Fall/Winter 2024 
Location:
Maple Grove, MN
Shift/Hours:
Full Time during Fall/Winter/Spring Breaks and PT during school year
Education:
Must be enrolled in college in a computer science, information systems curriculum or related field.  
Salary:
$25.00-$30.00/hr.
Company Info:
We are a not-for-profit wholesale electric cooperative, providing electricity to 27 member-owner distribution cooperatives through Minnesota. Together, our systems power more than two-thirds of our great state.     
Description:
Great River Energy is seeking an IT Support Analyst (Helpdesk) Intern at our headquarters in Maple Grove, MN to help support the hardware refresh process, install software on PCs, set up new user PCs, maintain checkout equipment including inventory, and set up conference rooms.  Provide customer support to all levels of computer users, assisting them in effectively utilizing Great River Energy’s (GRE’s) computer systems, networks, and PC peripherals.

Job Responsibilities:
  • Provide desktop PC support, including hardware and software installation, use, maintenance, and administration.
  • Resolve user questions regarding hardware, software, and various applications to provide direct and prompt customer service following service ticket procedures.  Escalate issues as necessary within IT and coordinate resolution.
  • Partner with other IT staff to support current projects and daily tasks related to support offerings, software and hardware upgrades, and new user set up.
  • Coordinate small IT projects of limited scope and complexity and participate in larger IT projects to meet established schedules and budgets.  This would include imaging and swapping computers during the summer equipment refresh.
Requirements:
Education and Experience:
  • Must be enrolled in college in a computer science, information systems curriculum or related field.  
  • Experience in installing, administering, and maintaining Microsoft Office applications, desktop operating systems, PCs, adapter cards, modems, etc. preferred.
  • Work experience is not required.
  • Must have a valid driver’s license. 
  • Ability to work in a fast-paced team environment
  • Must possess good customer relations, communication, interpersonal, and technical skills; is innovative, skilled in decision making, demonstrates teamwork and flexibility, focused on continuous learning and productivity, and is business focused.
Technical Competencies:  
  • Must have a general knowledge of computer systems, hardware, and software applications.
  • Must have a general understanding of knowledge of basic computer networking principles and designs.
  • Must have the ability to manage multiple tasks and identify when escalation is necessary to complete assignments.
  • Must be capable of communicating effectively with technical level and non-technical personnel at all levels.
  • Must have analytical, interpretive, interpersonal, and problem-solving skills.

     
Physical Requirements:
  • Normal office conditions with visits into plants.
  • Plant conditions may include exposure to noise, vibration, dirt, and dust.
  • Conditions may include long periods of sitting, using a keyboard or mouse, and reading a PC monitor.
  • May be required to do occasional lifting of computer equipment (approx. 40 lbs), work under and around office furniture and plant equipment.
  • Required to wear personal protective equipment as needed.
  • Must be able to read, speak and comprehend the English language.
  • May be expected to travel to support remote sites.
  • Must be able to perform the essential functions of the job.
 
We provide competitive internship pay. 
Duration of the internship will be PT during the school year and FT during Fall/Winter/Spring Breaks 
 
#GRE
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About Maple Grove, MN

Ready to discover exciting career opportunities in the vibrant Maple Grove, Minnesota area? Nestled in the heart of the Land of 10,000 Lakes, Maple Grove offers a perfect blend of urban sophistication and natural beauty. From the renowned Arbor Lakes shopping district to the picturesque Elm Creek Park Reserve, this dynamic city boasts a thriving arts scene, delicious local cuisine, and easy access to professional sports at Target Field and the picturesque University of Minnesota campus. Don't miss out on exploring the Maple Grove Art Center, catching a show at the Hennepin Theatre Trust, or cheering on the Minnesota Twins at Target Field. Embrace the charm and endless possibilities of Maple Grove, MN as you browse our job listings and unlock your potential in this dynamic region.