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Office - Customer Service Coordinator - Dispatcher

Lino Lakes, MN 55014

Posted: 10/27/2023 Industry: Clerical Job Number: QC28804191027 Pay Rate: $21 / hour

Job Description

Job Title
Customer Service Coordinator - Dispatcher
Job Type
Temp to Hire 
Lino Lakes, MN 
First Shift:  7:00 AM – 3:30 PM Monday - Friday 
Experience Level
Previous Service coordinator Experience Required 
High School Diploma 
$21 / Hour 
Why Vision/Benefits
We challenge employees and present them with career opportunities with some of the most successful businesses in the area. Our employees' occupational goals, skills, and background experience are represented truthfully and marketed to match the hiring needs of small-, mid-sized, and Fortune 300 companies. Benefits include paid time off, paid holidays, health insurance (medical, dental, vision), term life insurance, short term disability benefits, 401K, competitive wages, pay increases and bonuses based on performance. We also have safety and employee referral bonuses, and gift giveaways throughout the year. Plus, an amazing team of recruiters to support and advocate for you! 
Company Info
Our client is North America’s facility expert, driving safety and security at your loading dock, reliability for your commercial doors and uptime for your facilities through a suite of maintenance programs available 24/7/365 and a team of expert consultants and technicians who can meet organizations’ needs. 
  1. Effectively manage time and work-flow for multiple work orders & service calls for the field service technicians.
  2. Review and process service requests, geographically dispatching an appropriate technician with proper skill set, paperwork, parts, and information.
  3. Strong organizational skills enabling effective communication with customers and technicians to ensure service calls are complete and when required, following up with technicians and other departments to finalize repairs, ensuring total customer satisfaction.  Scheduling Planned Maintenance with customers.
  4. Documenting all pertinent information within service/invoicing software for each applicable job, as well as completing various forms, billing, reports, logs, records, etc.
  5. Prepare and maintain accurate records and data associated with the responsibilities of the department.
  6. Work with the Service Manager to keep the service department informed of unusual circumstances or the need for additional assistance in order to facilitate and finalize repairs.
  7. Ensure quoted repairs are communicated thoroughly before the service technician is dispatched. For example: Informing of scope of work; Time allotted; Equipment required; etc.
  8. Proactively monitoring the service technicians’ Work-in-Progress (WIP) to ensure timely completion of jobs and accurate customer invoicing.
  9. Perform other duties as assigned by department manager.
  1. Experience with PC Windows, Word, Excel, Outlook
  2. Strong math skills  
  3. Must have billing and invoicing experience
  4. Administrative experience
  5. Strong communication skills  (verbal and written)
Physical Requirements
  1. Candidates will sit most of the day at a desk with a computer
  2. They will move and access files to and from a file cabinet

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